Privacy Policy

1. Introduction

This Privacy Policy explains how ZAI Packaging Company ("we", "us", "our") collects, uses and protects your personal information when you visit our website or interact with us as a customer. ZAI Packaging Company is a UK-based food packaging supplier, and we are committed to handling your data in a way that is fair, transparent, and consistent with applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for food packaging products
• Subscribe to our newsletter or marketing updates
• Contact us for product, wholesale or support enquiries
• Participate in surveys or promotions

This information may include your name, email address, phone number, business or trading name, shipping address, billing address, payment information and any other information you choose to provide in connection with your food packaging orders or enquiries.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information about your device and how you use the site, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your food packaging orders
• Send you order confirmations, shipping updates and service notifications
• Respond to your customer service and product support requests
• Send you marketing communications about ZAI Packaging Company (where allowed by law and with your consent where required)
• Improve our website, services and user experience for UK food businesses
• Detect and prevent fraud or misuse of our services
• Comply with legal, regulatory and tax obligations

4. Information Sharing and Disclosure

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted third parties where necessary to run our food packaging business, including:

• Service providers who assist us in operating our website, processing orders or providing customer support
• Payment processors to securely handle card or online transactions
• Couriers and shipping companies to deliver your orders
• Professional advisors (such as accountants or legal advisors) where reasonably necessary
• Regulators, law enforcement or other authorities when we are legally required to do so

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. If you are located in the UK or the European Economic Area (EEA), these may include:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to object to processing of your information
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us using the details in section 10. We may need to verify your identity before responding to your request.

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy.

8. Children's Privacy

Our website and services are intended for use by adults and business customers. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how ZAI Packaging Company handles your personal information, please contact us at: